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FAQ

Our FAQ contains some of the common concerns customers may have. If you want to know anything else, feel free to reach us through the following:

 

Instagram @_asintended

 

Whatsapp/Text us +65 9618 8970


Emails
General hello@be-asintended.com
Customer Care (Orders and Returns) wecare@be-asintended.com
Media press@be-asintended.com

How to care for As Intended fabrics?
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All your As Intended pieces can be washed in water, either by hand or by machine. Use regular detergent but leave out the fabric softener if you like to prolong the moisture-wicking properties of the fabric. Fabric softeners leave a waxy deposit which can inhibit a fabric's ability to wick moisture. If you have done, don't sweat it too much as another wash or two can remove the softener residue. 

Dry Clean

It is perfectly safe to dry clean your As Intended pieces. Note that dry cleaning will not have the same deep cleansing effect as washing with water, whether by hand or machine.

What is your returns policy?
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We've got great news - Full-price items, unworn, unwashed, undamaged and unperfumed with original tags attached can be returned for full refund within 30 days of delivery.

To process your return, simply contact our customer care team at wecare@be-asintended.com and we will contact you to arrange a pick-up. Please allow 3 business days for us to process your return after we receive the items.

What is your exchange policy?
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We'd be happy to ensure you find your perfect As Intended soulmate!

We'll process a return on your original item and place a new order for the exchange. When exchanging, items must be unworn, unwashed, undamaged and unperfumed with original tags attached.

Where do you ship to?
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Receive free shipping in Singapore!

For our international friends, if you love an item and would like to receive a shipping estimate, please contact our team via the online shop webchat or wecare@be-asintended.com and we will arrange secure international shipping specially for you!

How long does it take for my order to ship out?
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Upon successful authorization from the bank, please give us 1-3 working days to pack and dispatch your parcel.

What if I need my items immediately?
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We'd love to help!

Just Text/Whatsapp us at +65 9618 8970 and we can try our best to arrange for the following two scenarios:

(i) Store/Curbside Pickup - Our studio is located at 261 Waterloo Street #03-32 Singapore 180261, and we are opened on weekdays from 11AM to 6PM, and on Saturdays from 11AM to 3PM

(ii) On Day Delivery – We can arrange for On-Day Delivery for orders made before 3PM.